INNOVATE . DELIVER . INSPIRE
1Malaysia Training Programme
(Programme ID : 940)
TITLE OF TRAINING PROGRAMME :
TQM – Total Quality Management
PROGRAMME OVERVIEW :
TQM is a management approach for an organization, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society.
TARGET GROUP :
All personnel that will interface with the Quality functions like; Process/Product Engineers; Quality Executives and Engineers, Customer services and sales, Production personnel, Supervisors and Managers.
CONTENTS :
DAY 1
What Is Quality ? Why Is It Important ?
· Benefits
· Importance
· Employee Motivation
Brief History Of Quality In Organizations.
Quality Leaders - Juran, Shewart, Feigenbhaum
What Is TQC / TQM ?
· Definitions
· TQC And TQM
Quality Planning Processes
· Policy Making And Deployment
· Customer Inputs – QFD, Benchmarking
· Project Management
o Missions, Goals, MBO And KPI
o Flow Charting, FMEA’s, Control Plans, APQP
Quality Standards
· Development
· International, Military And Industry
Quality Control Management And Processes
· Quality Systems
· Control Plans
· Auditing And Assessments
Quality Improvement Process
· PDCA
· 8D Analysis
DAY 2
Recap On Day 1 Topics
Statistical Quality Control Methods
· Sampling Methods
o Types Of Sampling Plans
o Attribute & Variable
· 7 Basic QC tools
o Graphs & Trend charting
· SPC
o Theory Of Control Charts
o Types Of Charts
Total Quality Management
· TPM/TQC
o Five Pillars
o Goals, Objectives
o Case Studies
· Six Sigma programs
o Definitions
o DMAIC
· Zero Defect Programs
o Definitions
o Steps
Education And Training For Quality Control
· QCC
o Definition
o Process
· SGA
o Definition
o Practices
Applications And Examples
End Of TQM Programme
LEARNING OUTCOMES :
With the knowledge and skills acquired by the end of this training programme, the participants will be able to understand and practise the following:
· The TQM Quality concept and its relationship in an organization.
· The TQM terminologies, definitions, elements and the functions of TQM Quality.
· Be familiar in its applications and utilization in the Total Quality Management System.
CERTIFICATION :
Certificate Of Attendance.
DURATION :
2 days.
Please call / email for more information.
DYNAMIC RESOURCE TRAINING & CONSULTANCY
(PG0172755-D)
Tel: +6016-453 6279 / +604-642 0237 | Fax: +604-642 0237 | Email: dynamic.resource@gmail.com
PSMB (HRDC) Reg. No. 1528 | Ministry Of Finance Reg. No. 357-02098924 | MPC Reg. No. 50L-PLPS
